Welcome to B&T Holdings Private Limited

Call Center Concept – A single point interface with the consumers, irrespective of their geographical location and timing of the day.
Complaint Monitoring and tracking – A totally automated update of the tracking of the Consumer complaints across the company eradicates redundancies, streamlines information flow and last but not the least reduces communication time lag to consumers.
Consumer Doorstep Service – A value added service where for various activities when a direct contact with the consumer is mandatory, instead of the consumer reaching out to the Discom, the utility deploys Field Service Executives to reach out to the consumers at his premises. This feature is a supplement to the Call Center and is immensely helpful for new connections and attribute change requests where documentation on the part of the consumer is necessary, apart from giving a personalized touch.
Payment Gateways – Offering multiple payment options help efficient collection of revenue. Integration of all such options to the online / offline mainframe database updates increases the net cash flow manifolds.
Bill Intimation and Alerts through “sms” – Another value added service that the Discom can offer with very minimum infrastructure and resource.
Consumer Segmentation – In the era of value added services, Consumer Profiling in the correct way is an absolute necessity. This helps to address the desired niche.
Consumer Indexing – The key to identification of the exact site location. Provision for Systematic linkages and updates through Municipality roads and localities or through utilities’ distribution transformers.

Flowchart

Stock Maintenance (Meter and Materials) – Automating direct stock update of meter and materials from Procurement according to the specifications of meter and materials will help allocation and reconciliation at the finger tip. Human intervention and error is virtually abolished.
Record Depository and data digitization – Systemic Data Repository is the backbone and sole source to sustain upon in case of ambiguities and legal suits. Digitization of data saves a lot of time and labour for retrieval.
Synchronization of Financial Transactions with Company’s Balance sheet – An automated system which generates the utilities balance sheet with respect to the commercial revenue at the end of the day at the press of a button.
Surveillance monitoring – Automating the process of theft billing and linking the same directly with the main frame database (by Consumer Number or address) for ease of search of defaulters.
GIS Mapping – The second step to consumer indexing with a more detailed and birds’ eye view approach.
Prepaid Metering – A real scenario of no outstanding situation of a utility. A virtually tamperproof, maintenance-free metering with no accumulation of dues is the ideal solution that any utility can ever dream of.
Automated Meter Reading– Virtual Sentries of Meters. Online Health Report of the Meter along with Reading
Correct Bill First Time– Introduction of Concept of Reading Quality Check and Billing Quality Checks to ensure an error free Bill generation.
Energy Audit & Accounting– Real Time Generation of AT&C Loss Report.
Knowledge Portal– Online knowledge of existing Processes & Policy and Bench-marking the same against the Industry Standards.